• Stakeholder Interviews: Engage with scientists, researchers, and engineers to understand their workflows, challenges, and needs.
• Content Inventory and Audit: Review existing systems, applications, and documentation to organize and structure content in a way that aligns with user needs.
• Wireframing and Prototyping: Create wireframes, mockups, and interactive prototypes that illustrate the layout and functionality of CERN’s digital interfaces.
• Interface Design: Craft visually appealing and functional interfaces that align with CERN’s branding and the specific needs of its users.
• Design Handoff: Collaborate closely with software developers to ensure that designs are accurately implemented, providing detailed specifications and guidelines.
• Documentation and Guides: Create user manuals, quick reference guides, and other documentation that help users navigate and utilize CERN’s digital tools effectively.
• Interdisciplinary Projects: Collaborate with physicists, data scientists, and engineers on projects that require a deep understanding of both the scientific context and user experience principles.
• Analytics and Metrics Tracking: Monitor user engagement metrics, collect feedback, and analyze data to identify areas for improvement.
• Feedback Integration: Continuously gather and integrate user feedback into the design process, ensuring that products evolve to meet changing needs.

• Lead and manage the e-commerce department, overseeing the
development and execution of strategies to drive online sales
and achieve revenue targets.
• Manage the company’s e-commerce website, ensuring
functionality, usability, and performance optimization to
enhance the customer experience and maximize conversions.
• Develop and implement digital marketing campaigns to drive
traffic to the website, increase brand visibility, and drive sales
through various channels such as SEO, email marketing, and
social media.
• Analyze website traffic and customer behavior using analytics
tools to identify trends, opportunities, and areas for improvement,
then develop and implement strategies to address them.
• Collaborate with cross-functional teams including marketing,
IT, and product management to ensure alignment of e-commerce
initiatives with overall business objectives.
• Monitor and manage inventory levels, product assortment, and
pricing strategies to optimize sales and profitability.
• Implement best practices for customer service and satisfaction,
ensuring timely responses to inquiries and resolution of issues
to maintain high levels of customer satisfaction.